/*********************************************
 ** SERVICEDESK - SYSTÈME DE SUPPORT        **
 ** Design moderne et interactif            **
 *********************************************/

/*********************************************
 ** LISTE DES TICKETS                       **
 *********************************************/

.ticket-list-table {
    width: 100%;
    border-collapse: separate;
    border-spacing: 0;
    margin: var(--spacing-md) 0;
}

.ticket-list-table thead th {
    background: linear-gradient(to bottom, var(--color-primary-light), var(--color-primary));
    color: white;
    padding: var(--spacing-sm) var(--spacing-md);
    text-align: left;
    font-weight: var(--font-weight-bold);
    border: 2px solid var(--color-primary-darker);
    position: sticky;
    top: 0;
    z-index: 10;
}

.ticket-list-table tbody tr {
    background: var(--color-bg-card);
    border: 2px solid var(--color-border);
    transition: all 0.3s ease;
}

.ticket-list-table tbody tr:hover {
    background: var(--color-bg-alt);
    border-color: var(--color-primary);
    transform: translateX(4px);
    box-shadow: -4px 0 0 var(--color-primary), 0 2px 8px rgba(0, 0, 0, 0.1);
}

.ticket-list-table tbody td {
    padding: var(--spacing-sm) var(--spacing-md);
    border-bottom: 1px solid var(--color-border);
}

.ticket-list-table tbody tr.ticket-unread {
    background: #fff9e6;
    border-left: 4px solid var(--color-secondary);
    font-weight: var(--font-weight-semibold);
}

.ticket-list-table tbody tr.ticket-unread:hover {
    background: #fff3cd;
}

/* Statuts des tickets */
.ticket-status {
    display: inline-block;
    padding: 4px 12px;
    border-radius: var(--border-radius-sm);
    font-size: var(--font-size-sm);
    font-weight: var(--font-weight-bold);
    text-transform: uppercase;
}

.ticket-status.status-pending {
    background: #fff3cd;
    color: #856404;
    border: 1px solid #ffc107;
}

.ticket-status.status-open {
    background: #d1ecf1;
    color: #0c5460;
    border: 1px solid #17a2b8;
}

.ticket-status.status-in-progress {
    background: #cce5ff;
    color: #004085;
    border: 1px solid #007bff;
}

.ticket-status.status-waiting {
    background: #fff3cd;
    color: #856404;
    border: 1px solid #ffc107;
}

.ticket-status.status-resolved {
    background: #d4edda;
    color: #155724;
    border: 1px solid #28a745;
}

.ticket-status.status-closed {
    background: #e2e3e5;
    color: #383d41;
    border: 1px solid #6c757d;
}

/* Pastilles de notification */
.notification-badge {
    display: inline-block;
    min-width: 20px;
    padding: 2px 6px;
    background: var(--color-accent-red);
    color: white;
    border-radius: 10px;
    font-size: 11px;
    font-weight: var(--font-weight-bold);
    text-align: center;
    margin-left: 8px;
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.7; }
}

.new-reply-indicator {
    display: inline-block;
    width: 10px;
    height: 10px;
    background: var(--color-accent-red);
    border-radius: 50%;
    margin-right: 8px;
    animation: blink 1.5s infinite;
}

@keyframes blink {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.3; }
}

/*********************************************
 ** VUE DÉTAILLÉE DU TICKET                 **
 *********************************************/

.ticket-header {
    background: linear-gradient(135deg, var(--color-primary-light), var(--color-primary));
    padding: var(--spacing-lg);
    border-radius: var(--border-radius-md);
    margin-bottom: var(--spacing-md);
    color: white;
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1);
}

.ticket-header h2 {
    margin: 0;
    color: white;
    font-size: var(--font-size-xxl);
}

.ticket-id {
    display: inline-block;
    background: rgba(255, 255, 255, 0.2);
    padding: 4px 12px;
    border-radius: var(--border-radius-sm);
    font-weight: var(--font-weight-bold);
    margin-right: var(--spacing-sm);
}

/* Informations du ticket */
.ticket-info-card {
    background: var(--color-bg-card);
    border: 2px solid var(--color-border);
    border-radius: var(--border-radius-md);
    padding: var(--spacing-md);
    margin-bottom: var(--spacing-md);
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.05);
}

.ticket-info-card table {
    width: 100%;
}

.ticket-info-card th {
    background: var(--color-bg-alt);
    padding: var(--spacing-sm) var(--spacing-md);
    font-weight: var(--font-weight-semibold);
    color: var(--color-text-primary);
    width: 200px;
    border-right: 2px solid var(--color-border);
}

.ticket-info-card td {
    padding: var(--spacing-sm) var(--spacing-md);
}

/*********************************************
 ** FICHIERS ATTACHÉS                       **
 *********************************************/

.attachment-section {
    background: #f8f9fa;
    border: 2px dashed var(--color-border);
    border-radius: var(--border-radius-md);
    padding: var(--spacing-md);
    margin: var(--spacing-sm) 0;
}

.attachment-label {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-weight: var(--font-weight-semibold);
    color: var(--color-primary-darker);
    margin-bottom: var(--spacing-sm);
}

.attachment-label::before {
    content: "📎";
    font-size: var(--font-size-lg);
}

/* Prévisualisation image */
.image-preview {
    position: relative;
    display: inline-block;
    margin: var(--spacing-sm) 0;
}

.image-preview img {
    max-width: 100%;
    max-height: 400px;
    border: 3px solid var(--color-border);
    border-radius: var(--border-radius-md);
    cursor: pointer;
    transition: all 0.3s ease;
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1);
}

.image-preview img:hover {
    transform: scale(1.02);
    border-color: var(--color-primary);
    box-shadow: 0 8px 16px rgba(0, 0, 0, 0.2);
}

.image-preview-overlay {
    position: absolute;
    bottom: 10px;
    left: 10px;
    background: rgba(0, 0, 0, 0.7);
    color: white;
    padding: 4px 12px;
    border-radius: var(--border-radius-sm);
    font-size: var(--font-size-sm);
    pointer-events: none;
}

/* Lecteur vidéo */
.video-player {
    margin: var(--spacing-sm) 0;
}

.video-player video {
    width: 100%;
    max-width: 800px;
    max-height: 500px;
    border: 3px solid var(--color-border);
    border-radius: var(--border-radius-md);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1);
}

/* Boutons de téléchargement */
.download-btn {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    padding: var(--spacing-sm) var(--spacing-md);
    background: linear-gradient(to bottom, var(--color-primary-light), var(--color-primary));
    border: 2px solid var(--color-primary-darker);
    border-radius: var(--border-radius-md);
    color: white;
    text-decoration: none;
    font-weight: var(--font-weight-semibold);
    transition: all 0.3s ease;
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.download-btn:hover {
    background: linear-gradient(to bottom, var(--color-primary), var(--color-primary-darker));
    transform: translateY(-2px);
    box-shadow: 0 4px 8px rgba(0, 0, 0, 0.2);
}

.download-btn::before {
    content: "⬇";
    font-size: var(--font-size-lg);
}

/*********************************************
 ** RÉPONSES / CONVERSATION                 **
 *********************************************/

.reply-container {
    margin: var(--spacing-md) 0;
}

.reply-card {
    background: var(--color-bg-card);
    border: 2px solid var(--color-border);
    border-radius: var(--border-radius-md);
    padding: var(--spacing-md);
    margin-bottom: var(--spacing-md);
    position: relative;
    transition: all 0.3s ease;
}

.reply-card:hover {
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
}

.reply-card.staff-reply {
    border-left: 4px solid var(--color-primary);
    background: linear-gradient(to right, rgba(142, 188, 235, 0.05), var(--color-bg-card));
}

.reply-card.user-reply {
    border-left: 4px solid var(--color-secondary);
    background: linear-gradient(to right, rgba(255, 215, 0, 0.05), var(--color-bg-card));
}

.reply-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--spacing-sm);
    padding-bottom: var(--spacing-sm);
    border-bottom: 1px solid var(--color-border);
}

.reply-author {
    font-weight: var(--font-weight-bold);
    font-size: var(--font-size-base);
}

.reply-author.staff {
    color: var(--color-primary-darker);
}

.reply-author.staff::after {
    content: "STAFF";
    display: inline-block;
    margin-left: var(--spacing-xs);
    padding: 2px 8px;
    background: var(--color-primary);
    color: white;
    border-radius: var(--border-radius-sm);
    font-size: 10px;
    font-weight: var(--font-weight-bold);
}

.reply-timestamp {
    font-size: var(--font-size-sm);
    color: var(--color-text-secondary);
}

.reply-content {
    line-height: 1.6;
    color: var(--color-text-primary);
}

.reply-action {
    margin-top: var(--spacing-sm);
    padding: var(--spacing-sm);
    background: var(--color-bg-alt);
    border-radius: var(--border-radius-sm);
    font-style: italic;
    color: var(--color-text-secondary);
}

/*********************************************
 ** FORMULAIRE DE RÉPONSE                   **
 *********************************************/

.reply-form-container {
    background: var(--color-bg-card);
    border: 3px solid var(--color-primary);
    border-radius: var(--border-radius-md);
    padding: var(--spacing-lg);
    margin: var(--spacing-lg) 0;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
}

.reply-form-container h3 {
    color: var(--color-primary-darker);
    margin-bottom: var(--spacing-md);
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.reply-form-container h3::before {
    content: "💬";
    font-size: var(--font-size-xl);
}

.reply-form-container textarea {
    width: 100%;
    min-height: 150px;
    padding: var(--spacing-md);
    border: 2px solid var(--color-border);
    border-radius: var(--border-radius-md);
    font-family: inherit;
    font-size: var(--font-size-base);
    resize: vertical;
    transition: border-color 0.3s ease;
}

.reply-form-container textarea:focus {
    outline: none;
    border-color: var(--color-primary);
    box-shadow: 0 0 0 3px rgba(142, 188, 235, 0.2);
}

/* Actions radio buttons */
.action-options {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
    margin: var(--spacing-md) 0;
}

.action-option {
    display: flex;
    align-items: center;
    padding: var(--spacing-sm) var(--spacing-md);
    border: 2px solid var(--color-border);
    border-radius: var(--border-radius-md);
    cursor: pointer;
    transition: all 0.3s ease;
    background: white;
}

.action-option:hover {
    background: var(--color-bg-alt);
    border-color: var(--color-primary);
}

.action-option input[type="radio"] {
    margin-right: var(--spacing-sm);
    width: 18px;
    height: 18px;
    cursor: pointer;
}

.action-option input[type="radio"]:checked + span {
    color: var(--color-primary-darker);
    font-weight: var(--font-weight-bold);
}

.action-option.checked {
    background: var(--color-bg-alt);
    border-color: var(--color-primary);
}

/*********************************************
 ** UPLOAD DE FICHIERS                      **
 *********************************************/

.file-upload-container {
    margin: var(--spacing-md) 0;
}

.file-upload-wrapper {
    position: relative;
    display: inline-block;
    width: 100%;
}

.file-upload-input {
    width: 100%;
    padding: var(--spacing-sm);
    border: 2px dashed var(--color-border);
    border-radius: var(--border-radius-md);
    cursor: pointer;
    transition: all 0.3s ease;
}

.file-upload-input:hover {
    border-color: var(--color-primary);
    background: var(--color-bg-alt);
}

.file-upload-input:focus {
    outline: none;
    border-color: var(--color-primary);
    border-style: solid;
}

.file-info {
    display: block;
    margin-top: 4px;
    font-size: var(--font-size-sm);
    color: var(--color-text-secondary);
}

/*********************************************
 ** LIGHTBOX POUR IMAGES                    **
 *********************************************/

.lightbox {
    display: none;
    position: fixed;
    z-index: 9999;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.9);
    justify-content: center;
    align-items: center;
}

.lightbox.active {
    display: flex;
}

.lightbox-content {
    max-width: 90%;
    max-height: 90%;
    object-fit: contain;
    border-radius: var(--border-radius-md);
    box-shadow: 0 8px 32px rgba(0, 0, 0, 0.5);
}

.lightbox-close {
    position: absolute;
    top: 20px;
    right: 40px;
    font-size: 40px;
    color: white;
    cursor: pointer;
    transition: color 0.3s ease;
}

.lightbox-close:hover {
    color: var(--color-accent-red);
}

/*********************************************
 ** RESPONSIVE                              **
 *********************************************/

@media (max-width: 768px) {
    .ticket-list-table {
        font-size: var(--font-size-sm);
    }
    
    .ticket-info-card th {
        width: 120px;
    }
    
    .image-preview img {
        max-height: 250px;
    }
    
    .video-player video {
        max-height: 300px;
    }
}